Returns & Refunds

You always have the right to return a product that is defective or not as described — this is a basic right under UAE Consumer Protection Law (Federal Law No. 15 of 2020), regardless of which channel fulfilled your order.

Because our catalog draws from different real supplier channels, exactly how a return works depends on which channel fulfilled your order — shown on your order confirmation:

Runner-sourced items (most of today's catalog): bought for you at real UAE retail (Al Maya, Choithrams, West Zone, Kibsons and similar). Returns follow standard UAE retail practice: non-food items can be returned within 7 days of delivery with the original invoice and packaging; perishable/fresh food cannot be returned once delivered, in line with normal food-safety practice. Defective or wrong items are replaced or refunded at no cost to you, regardless of these windows.

Dropship items (where fulfilled via the CJ Dropshipping network): eligible for a refund or replacement if the item arrives damaged, defective, or isn't what you ordered — reported with a photo within 30 days of delivery. Change-of-mind returns aren't offered on these items, matching the terms our dropship partner provides us.

Custom/print-on-demand items (where fulfilled via the Printify network): made specifically for your order, so we can't accept change-of-mind returns. We'll reprint or refund misprints, manufacturing defects, or transit damage reported with a photo within 30 days of delivery.

To start a return, use your order reference from the order tracking page, or reach us via Contact Us.