Consumer Rights

Under UAE consumer-protection law (Federal Law No. 15 of 2020 and its implementing regulations), you have the right to:

• Accurate, clear product information, including country of origin, in both Arabic and English.
• See the full price — including any delivery fee or VAT — before completing payment.
• Protection from misleading commercial practices or false advertising.
• A refund or replacement for defective goods, with no blanket "no refunds" policy on manufacturing defects.
• Lodge a complaint via the Contact Us page first; if it isn't resolved within a reasonable time, you may escalate to the UAE Ministry of Economy (Consumer Protection Department).